Frequently Asked Questions

FinanceApp is a comprehensive loan management software designed specifically for private lenders, micro-finance businesses, and small credit institutions. It helps you track loans, manage borrowers, calculate interest automatically, and gain insights into your lending portfolio.

FinanceApp is perfect for private lenders, money lenders, microfinance institutions, small credit unions, peer-to-peer lenders, and anyone who manages personal or business loans. Whether you have 10 or 10,000 loans, FinanceApp scales with your needs.

Getting started is easy! Simply sign up for a free account, add your first customer, and create your first loan. Our intuitive interface guides you through every step. You can be up and running in minutes.

Yes! FinanceApp currently supports English and Hindi, making it accessible to a wider audience. We're continuously adding more languages based on user demand.

Yes! FinanceApp is fully responsive and works beautifully on mobile devices. Simply open it in your mobile browser for a complete mobile experience. Native mobile apps are coming soon!

You can get started in under 5 minutes! Just sign up, create your first workspace, add a customer, and create your first loan. Our intuitive interface guides you through each step.

Not at all! FinanceApp is designed for lenders, not tech experts. If you can use a smartphone, you can use FinanceApp. We handle all the complex calculations automatically.

After signing up, go to Dashboard → Customers → Add Customer. Then click on the customer and select 'Create New Loan'. Fill in the loan details and we'll calculate everything for you.

Absolutely! Our free plan lets you explore all basic features with up to 10 active loans. No credit card required. Upgrade only when you're ready to scale.

FinanceApp supports multiple interest calculation methods including Simple Interest, Compound Interest, Pre-Interest (interest deducted upfront), Post-Interest (interest added at term end), and EMI (Equated Monthly Installments) with detailed amortization schedules.

Absolutely! FinanceApp allows you to manage unlimited borrowers and loans (depending on your plan). Each borrower has a detailed profile with contact information, document storage, and complete loan history.

Yes, FinanceApp can send automated payment reminders via email and notifications. You can customize reminder schedules and get alerts for upcoming due dates and overdue payments.

Yes! FinanceApp provides comprehensive analytics including portfolio overview, collection reports, interest earned, outstanding balances, and more. Export reports in various formats for your records.

Yes, you can upload and store important documents like Aadhaar cards, PAN cards, loan agreements, and cheque images directly in the customer profile for easy access and verification.

A workspace is like a separate lending portfolio. You can create multiple workspaces to manage different lending businesses or client funds separately. Each workspace has its own customers, loans, and reports.

Yes! FinanceApp offers a free plan that includes basic loan management features, perfect for individual lenders just getting started. Upgrade to Pro, Business, or Elite plans for advanced features and higher limits.

We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. For Indian customers, we offer special INR pricing with local payment options.

Yes, you can upgrade or downgrade your plan at any time. When you upgrade, you'll have immediate access to new features. Downgrades take effect at the end of your current billing cycle.

Yes! We offer significant discounts on yearly subscriptions compared to monthly billing. You can save up to 30% by choosing annual billing.

Yes! We offer special INR pricing for Indian customers that is significantly more affordable than USD pricing. This makes FinanceApp accessible to lenders of all sizes in India.

Absolutely. We use enterprise-grade AES-256 encryption for all data at rest and TLS 1.3 for data in transit. Your sensitive information like Aadhaar and PAN numbers are encrypted with additional layers of protection.

Your data is stored in secure, SOC 2 compliant data centers. We use Cloudflare for additional security and DDoS protection, ensuring your data is always safe and accessible.

No, we never sell or share your data with third parties. Your data belongs to you. Please read our Privacy Policy for complete details on how we handle your information.

Yes, you have full control over your data. You can export all your data at any time in standard formats (CSV, JSON). You can also request complete deletion of your account and data at any time.

Yes, we support two-factor authentication (2FA) to add an extra layer of security to your account. We recommend all users enable 2FA for maximum protection.

FinanceApp works on all modern browsers including Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, and Brave. We recommend using the latest version for the best experience.

Yes! Business and Elite plan customers have access to our REST API for custom integrations. You can automate loan creation, payment recording, and report generation.

We offer customer support via email and chat. Our help center has detailed guides and tutorials. Pro, Business, and Elite customers get priority support with faster response times.

Yes! We provide data import tools to help you migrate from spreadsheets or other software. Our support team can also assist with bulk data migration for larger portfolios.